FAQs

FAQs

My bin has been missed, stolen or damaged, who do I contact?

Call the Waste Hotline on 1800 079 390 for more information about missed bin collections, bin repairs, clean up collection dates, stolen bins and a free quote for at-call waste collection.

Why wasn't my bin emptied?

There are sometimes specific reasons why your bin has not been emptied. In these cases, collection staff will sticker your bin explaining why. Once you have fixed the problem, please call the Waste Hotline on 1800 079 390 to arrange for your bin to be collected.

Commons reason why bins cannot be emptied include:

  • Bins are contaminated (incorrect items in the bin)
  • Bins are too heavy (the weight of a bin must not exceed 70kg)
  • Bins are not presented at the kerbside with the lid opening towards the street
  • Bins are too close to trees or parked cars
  • Bins are not presented to the kerbside the night before collection day (not out in time).

Please ensure that bins are at least 30cm apart and that the lid of each bin is securely closed to prevent spilling.

Are bins emptied on public holidays?

Yes. There is no change to the bin collection day on public holidays. Please ensure you present your bin on the kerb the night before your collection on the public holiday as the opening hours of the transfer station may vary and collection of your bin may be earlier that normal.

How do I find out my scheduled clean up collection date?

A leaflet is delivered two weeks in advance to notify residents of their scheduled twice yearly clean up collection. You can find out your next date by contacting Council's Sustainability and Waste Services on 9330 9400 or email mail@georgesriver.nsw.gov.au

Where can I get a copy of the Waste and Recycling Calendar?

Council distributes calendars by letter box drop in November or early December for the next year. If you have misplaced your Waste and Recycling calendar, please call Council's Service Centre on 9330 9400 to arrange a calendar to be delivered.

What can I put in my yellow lid recycling bin that is emptied FORTNIGHTLY (WEEKLY for multi-unit dwellings)?

Please recycle all paper, cardboard, glass bottles and jars, steel cans, aerosol cans, aluminium cans, milk and juice cartons, plastic bottles, tubs and containers.

Please DO NOT place the following items in your recycling bin:

  • Plastic bags
  • Polystyrene foam
  • Nappies
  • Glass kitchenware (including crockery, drinking glasses, Pyrex, mirrors, window glass, and similar)
  • Plastic kitchenware (like 'Tupperware')
  • Building waste
  • Organic (food) waste.
Will Council fine me if I have the wrong material in my bin?

No. If incorrect material is placed in your recycling or garden organics bins, a sticker will be placed on your bin and a letter sent to your home address. Your bin will still be emptied once you have removed the items that are not supposed to be in there. If this occurs a second time, you will receive another sticker on your bin, and a second letter to your home address. If incorrect material is placed in your bin for a third time, then Council will issue a third and final warning letter to your home address. A further contamination event will be investigated by Council and your recycling or garden organics service may be removed. At no stage will Council issue a fine.

Please remember that it is in everyone's interest that bins are not contaminated. It makes it much easier for the workers at the receiving end to treat the material and sort it if all the right things are in the bin.

Why is recycling so important?

When you recycle you are breaking down the materials of a used product and using those materials to make something new.

Recycling is important because it:

  • Saves energy
  • Conserves natural resources
  • Prolongs the life of resources made from the first product
  • Reduces the amount of waste being sent to landfill.
For example, one tonne of recycled paper or cardboard saves approximately:
  • 13 trees,
  • 2.5 barrels of oil
  • 4,100 kw of electricity
  • 4 cubic metres of landfill (tipping space)
  • 31, 780 litres of water.
(Source: VISY Recycling - Report by facilities Design & Construction Serviced, Mobil - Northern Virginia, USA)

Why is waste management so important?

Australians are the second highest producers of waste in the world. We produce 18 million tonnes of rubbish every year - that's one tonne per person per year, enough to cover Victoria to a depth of 10cm.

What happens to my recycling?

The recycling from  Council is taken to a Materials Recycling Facility (MRF) at Chullora where it is sorted and prepared for sale back to the manufacturers.

Placing the correct materials in the recycling bin helps to reduce the levels of contamination. Contamination is the material in the recycling bin that is not accepted by Council. A truckload of recyclables that has more than 2% of the wrong materials is unacceptable at the MRF. High contamination levels in recycling bins leads to an increase cost to Council and residents.

What happens to my garden waste?

The garden waste from this area is transported to Lucas Heights Resource Recovery Park where it is shredded and stacked into windrows for composting. The composted material is bagged and sold to landscaping companies. Garden waste truckloads with over 0.5% of contamination are unacceptable and result in an increase cost to council and residents.

How can I reduce my waste?

Recycling isn't the only way to reduce waste and save resources. Other ways in which you can help include:

  • Compost food and garden waste
  • Avoid plastic bags by taking a re-usable bag when you go shopping
  • Buy in bulk
  • Buy refills wherever possible
  • Make your own biodegradable detergents
  • Give clothes or pre-loved household items in good condition to charities and organisations
  • Have a garage sale
  • Put a "No Junk Mail" sticker on your letter box.

Why is landfill not the right solution for Sydney's growing waste problem?

Landfill space in Sydney is filling up fast. Sydney is bounded by National Parks and waterways and it is extremely difficult to site new landfills in suitable areas that are acceptable to the community.

Not only do landfill sites present social problems but they also create environmental problems. Materials break down in a landfill without air (anaerobically). This is not a natural process, and when organic waste breaks down anaerobically it produces a gas called methane. Methane is a greenhouse gas that adds to the problem of global warming.

The breaking down of materials also creates an acidic liquid called leachate. Leachate is toxic due to the chemicals, household cleaners, electronic waste and batteries in household waste sent to landfill. If proper controls are not in place, this leachate can enter groundwater and waterways, causing pollution. Leachate has the potential to kill aquatic plants and animals.